PRIVACY POLICY

Morakot Group Pty Ltd (ABN 60 688 115 755)
Trading as Morakot Muaythai Gym
Last updated: November 2025

1. Introduction

Morakot Group Pty Ltd (“we”, “us”, “our”) collects and manages personal information about you when you:

visit or use our website at www.morakot.com.au or any mobile applications (“App”);
become a member, make a booking, attend a class, or use our facilities;
otherwise interact with us (by phone, email, in-person) in relation to our services.
By using our website, App, or services you agree to this Privacy Policy, and consent to the collection, use and disclosure of your personal information in accordance with this policy.

2. Scope

This policy applies to personal information we collect, hold, use and disclose in the course of operating Morakot Muaythai Gym, including through the website, App, membership registration, class booking, training, events, digital communications and related services.

3. What is “personal information”?

Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable. It may include your name, date of birth, address, email, telephone number, bank/credit card details, health and fitness information, membership history, and other identifiers. The Privacy Act 1988 and APPs apply. (oaic.gov.au)

4. What information we collect

We may collect:

Contact details: name, date of birth, gender, address, phone number, email;
Payment information: bank account or credit card details processed via Mindbody and Stripe;
Membership and attendance information: membership type, class bookings, attendance history, suspension/cancellation details;
Health and fitness information: medical conditions, injuries, training goals, emergency contact;
Device and usage data: IP address, browser type, device identifiers, cookies and analytics when you use the website or App;
Communications: records of your correspondence with us (email, chat, phone), marketing preferences;
Other information reasonably required to deliver services (e.g., for events, competition registration, grading).

5. How we collect information

We collect your personal information:

Directly from you when you register for membership, book classes, contact us, complete forms, or use the App/website.
Indirectly from your device, cookies, analytics, third-party platforms (for example Mindbody, Stripe) when you use our website or App.
From third parties, with your consent or where required (such as emergency contacts, referees, medical professionals for grading or competition).

6. Why we collect and use your information

We collect and use your personal information to:

Provide and manage memberships, classes, events, pricing, bookings, payments;
Communicate with you about your account, scheduling changes, membership updates, marketing and promotional offers (if you consent);
Manage health and safety, training programs, injury prevention, grading and competition eligibility;
Comply with legal obligations (for example billing, debt recovery, insurance, AU consumer law);
Improve our services, website and App functionality;
Send you newsletters, offers and other marketing communications (where you have consented and can opt-out).

7. Disclosure of your information

We may disclose your personal information to:

Service providers who assist us with operations, including payment processors (Mindbody, Stripe), booking platforms, CRM systems, analytics, IT hosting;
Medical or emergency professionals in case of injury or emergency;
Debt-recovery agencies, credit reporting agencies in accordance with our Membership Agreement;
Legal and regulatory authorities where required by law;
Other third parties if you have given consent or at your request (for example competition organisers);
Overseas recipients: We may transfer data outside Australia (for example when our service providers are offshore). Where this occurs we will take reasonable steps to ensure they comply with the APPs. (oaic.gov.au)

8. Cookies and other tracking technologies

Our website and App may use cookies, web beacons, analytics and other tracking technologies to collect usage data, personalise your experience, monitor performance and improve our services. You may disable or decline cookies through your browser settings, though this may affect functionality.

9. Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. When information is no longer required, we will take steps to de-identify or destroy it securely. (business.gov.au)

However, no internet or electronic transmission is completely secure and we cannot guarantee absolute security of data transmitted to or from our site or App.

10. Access and correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccuracies, subject to certain exceptions allowed by the Privacy Act and the APPs.

If you wish to request access or correction, please contact us using the details below (see section 15). We may charge a reasonable fee for providing access.

11. Direct marketing & opt-out

If you have consented to receive marketing communications from us, you may opt-out at any time by using the unsubscribe link in our emails, or by contacting us. We will promptly remove you from marketing lists. We will not use or disclose your personal information for direct marketing except where permitted by law. (oaic.gov.au)

12. Data retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or as required for our operational purposes. When no longer required, we will securely destroy or de-identify the data.

13. Data breach notification

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Privacy Act and the Notifiable Data Breaches scheme: we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

14. International transfers

Some of our service providers are located overseas. By providing your personal information and using our website or App, you consent to its storage and processing overseas. We will take reasonable steps to ensure any overseas recipient handles your data in accordance with Australian privacy standards.

15. Contact and complaints

If you have any questions, wish to access or correct your information, or wish to make a complaint about our handling of your personal information, please contact:

Email: [email protected]
Address: Morakot Group Pty Ltd, [Gym address], Melbourne VIC, Australia

We will acknowledge your complaint, investigate, and respond within a reasonable timeframe (typically 30 days). If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner: www.oaic.gov.au

16. Changes to this policy

We may update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted here with a new “Last updated” date. Your continued use of our website, App or services after changes are posted indicates your acceptance of the updated policy.

This privacy policy (“Privacy Policy”) sets out how Morakot Muaythai Gym Pty Ltd ABN: 612 525 738

and its related entities (“Morakot Muaythai Gym” or “we”) upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy for Morakot Muaythai lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can assess the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from Morakot Muaythai.

Morakot Muaythai may change this Privacy Policy from time to time by updating this page. This Privacy Policy is effective from 1 July 2016.

What we collect

Morakot Muaythai Gym may collect the following information:

• Name

• Contact information including email address and mobile

• Date of birth

• Emergency contact person

• Bank account and/or credit card details

• Payment history

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

• Sensitive information*

• For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to

qualifications and experience

• For franchisee application purposes, the above as well as financial capacity and residential status.

• An individual is not obliged to provide their personal information to Morakot Muaythai Gym however, without certain information from an individual it

may not be possible for Morakot Muaythai Gym to provide its products and/or services to the individual.

How Morakot Muaythai Gym collect and hold your personal information

Where possible, Morakot Muaythai Gym will generally collect your personal information directly from you. Morakot Muaythai Gym may also collect personal information from Morakot Muaythai Gym Booking System when you purchase classes.

Morakot Muaythai Gym may also collect personal information from you via their website www.morakot.com.au (“Morakot Muaythai Gym website”), promotional activities, competitions and events. Also from other directly related companies and, if there is prior consent, from organisers of the events Morakot Muaythai Gym’s sponsor.

Sensitive Information

For the purposes of this Privacy Policy, sensitive information means the information a member has disclosed to Morakot Muaythai Gym about their physical and mental health and well being.

Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Morakot Muaythai Gym, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.

The types of sensitive information generally collected by Morakot Muaythai Gym include information relating to:

• Your health

• Your weight and body measurement

• Your medical history

• Whether you smoke or are pregnant

• Whether you are on any medication

• Other health related information that is necessary to properly advise you about fitness training.

What we do with the information we gather

Morakot Muaythai Gym will only use and disclose your personal information so we can provide you with the services you have requested as well as for the following directly related secondary purposes:

• Managing your account with Morakot Muaythai Gym

• To improve our products and services

• Send promotional emails and sms (short message services) to you about new products, special offers or other information which we think you

may find interesting using the email address or mobile number that you have provided**

• Contact you for market research purposes. We may contact you by email, phone, fax or mail.**

• To customise the Morakot Muaythai Gym’s website according to your interests

• We may provide your information to our third party partners for marketing or promotional purposes provided we first have your consent

• Assessing your employment application and reference checking

• Assessing your franchisee application and reference checking.

• Morakot Muaythai Gym will never sell your information.

Who will Morakot Muaythai Gym disclose your information to?

Morakot Muaythai Gym may disclose your personal information to third parties including its franchisees for the purpose for which it collects it. That is, generally, Morakot Muaythai Gym will only disclose your personal information to third parties for the purpose of providing Morakot Muaythai Gym classes and products to you or other directly related secondary purposes as set out above. Morakot Muaythai Gym may otherwise disclose your personal information with your consent or if it is required or authorised by law.

Morakot Muaythai Gym may disclose your personal information to third party services providers overseas. All Morakot Booking System servers are located in Las Vegas Nevada. However, where your personal information is disclosed to an overseas recipient, we will also take adequate measures to ensure that your personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above. By providing Morakot Muaythai with your personal information, you consent to this disclosure of your personal information.

Marketing

Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time you may opt out of receiving this marketing material by contacting Morakot Muaythai Gym by emailing your local gym. Your consent to receiving this information will remain current until you notify Morakot Muaythai Gym otherwise.

Security

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to Morakot Muaythai Gym via e-mail.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve the Morakot Muaythai Gym website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

We also use Google cookies for remarketing to advertise online.

How does our remarketing activity affect you?

• When you visit the Morakot Muaythai Gym website, our web server will drop a cookie on your browser

• If you leave the Morakot Muaythai Gym website to visit another website which is part of the Google network, you may be served our ad

• The remarketing cookie will be valid for 30 days.

You can remove our remarketing cookie by deleting your Internet browsing history and clearing your cookies. This can be done through the tools/settings function of your Internet browser.

Overall, cookies help Morakot Muaythai Gym provide you with a better Morakot Muaythai Gym website, by enabling Morakot Muaythai Gym to monitor which pages you find useful and which you do not. A cookie in no way gives Morakot Muaythai Gym access to your computer or any information about you, other than the data you choose to share with Morakot Muaythai Gym.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Morakot Muaythai Gym website. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings. Alternatively you can opt out of a third-party vendors use of cookies by visiting the Network Advertising Initiative opt out page.

Links to other websites

The Morakot Muaythai Gym website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Right of Access and Storage

You may request access to personal information including your credit card information we hold about you by contacting the Privacy Officer at the following address: 19 Duffy Street, Epping, 3076, VIC, Australia.

Where we hold information that you are entitled to access, we will endeavor to provide you with suitable range of choices as to how access is provided (e.g. email or mailing it to you). A fee may be charged to cover the cost of retrieval.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it.

Morakot Muaythai Gym will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your personal information after your relationship with Morakot Muaythai Gym has expired. In this case your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.

Franchisees

Franchisees are independent businesses, however all franchisees have agreed to comply with this Privacy Policy. If you are concerned that there may have been a breach of this Privacy Policy by a franchisee, please contact the relevant franchisee directly.

Questions and Complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by Morakot Muaythai Gym to protect your personal information or privacy, please contact Morakot Muaythai Gym’s Privacy Officer at [email protected] or calling (03) 8401 3443.

We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to Morakot Muaythai Gym, you can refer your complaint to the:

Office of the Australian Information Commissioner

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk

Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601

Fax: +61 2 9284 9666

Email: [email protected]